Policies and Procedures

• The first months service will be required prior to hook up along with a cash deposit if credit history is not satisfactory.

• All bills are mailed out around the 1st of every month and are due upon receipt. Any bills not paid by the 20th of the month will receive a penalty.

• Final Reminder Notices are mailed to all customers with unpaid bills on the next business day following the 20th of the month, giving the customer 5 additional days before service is disconnected.

• Service is disconnected on the 5th business day following mailing of the Final Reminder Notices.

• An additional credit deposit can be requested on delinquent accounts.

• Any exceptions to the above policies must be personally cleared by the Manager.

• Any questions concerning your bill or to report trouble with your service need to be directed to the business office during office hours at 678-2470.

• To report trouble after hours:
  dial 678-2805 and leave a detailed message with your name, telephone number and type of trouble. Non-emergency trouble will be cleared the next business day. No dial tone and all emergency trouble will be cleared as soon as possible.