What is DSL?
Digital Subscriber line is a technology for bringing high-speed and high-bandwith information to homes and businesses over ordinary copper telephone lines already installed in hundreds of millions of homes and businesses worldwide. High-speed and high-bandwith is directly proportional to the amount of data transmitted or received per unit time. With DSL, consumers and businesses take advantage of having a dedicated, always-on connection to the Internet.

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How does DSL Work?
Traditional phone service connects your home or business to the telephone company central office over copper wires that are wrapped around each other. The wires are called "twisted pair." The digital modem, which may be purchased, accesses the phone company's central office where a Digital Subscriber Line Access Multiplexer, which translates your DSL signal which has been installed. The signal is then transmitted from copper telephone line onto a network backbone, and directed to the ISP's (Internet Service Provider) location, where the ISP verifies the access to the network and delivers users to the Internet.

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What speeds will you be offering?
We offer three options of DSL. (
All speeds consist of an upload and download speed respectively)

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What software or hardware is required?
We recommend the following minimum computer specifications. Lost Nation-Elwood Telephone Company DSL may work with lower specifications, but you may not notice any significant speed increase:

• 166 mhz Pentium Class processor
• 32 mb of Ram (64 mb needed for Windows 2000)
• Windows 95/98/2000/ME or Windows NT 4/0 with service pack 3 or above
• Network Interface Card (for ethernet modem) or USB port (for USB modem)
• Netscape Communicator 4.51 or higher or Internet Explorer 5.0 or higher
• G.Lite compatible DSL modem

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Can I install DSL myself?
Yes. Just follow the instructions included with your starter package. If you have never installed any periphial on your computer, we recommend you seek the advice of a qualified computer technician.

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How long does it take to get DSL service?
We will strive to have you up and running within 72 hours from the time you pick up your starter package.

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Can the system be moved to another location?
No. Lost Nation-Elwood Telephone Co. DSL will only work at the location in which you request.

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Can I upgrade or downgrade my speed?
You may upgrade or downgrade your DSL speeds at any time. There will be charges applied for making these changes. Please refer to our pricing sheet for the current costs.

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What kind of tech support will I receive with DSL?
Tech Support will be the same for both Dial-up and DSL service. If you need to contact Technical Support, you may do so by calling 1-800-205-1110.

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Will I still be able to use my dial-up account?
No. Your dial-up account will no longer be valid

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Will I need a second phone line?
No. Lost Nation-Elwood Telephone Co. DSL works much like a custom calling feature added to your existing line. You can surf and talk at the same time.

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What is always on?
Our DSL enables you to establish a dedicated connection between your computer in your home or business location and our Network. This connection can be established with a simple click of the mouse and only takes 1-2 seconds - so there's no more waiting while your computer dials into the network.

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How secure is my DSL connection?
"Always On" DSL connections can be connected and disconnected at the simple click of a mouse - so this makes it easy to take your computer off the Internet so hackers won't be able to find you.

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I have netINS dial-up Internet service. Will I have to change my Email address for DSL service?
No. You will still use your same Email address unless you want to change it for some reason.

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Can I run dedicated servers with DSL service from Lost Nation-Elwood Telephone Company?
Yes. The best part of DSL is that the larger bandwidth enables you to have an always on connection to the Internet. This means that you can run anything from mail servers to FTP sites from your home.

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Can I have my own web site?
Yes, you can run a website if you buy DSL with a static IP address. With the dedicated connection that DSL offers, you will be able to run a website 24 hours a day.

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Can I network more that one computer together to use DSL?
Yes. We recommend that you contact a LAN consultant to help with this set-up for your small business or home. Our technical support center does not have the expertise and cannot assist you with networking.